9apps respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use the 9apps platform, why we collect it, how we use and protect it, and your rights over your personal information under Philippine law.
This Privacy Policy ("Policy") describes how 9apps ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you," "User," or "Player") who register for or access the 9apps online casino and sports betting platform at 9apps.vu. This Policy is to be read in conjunction with the 9apps Terms & Conditions and Responsible Gaming Policy. By using the 9apps platform, you consent to the collection and use of your personal data as described in this Policy.
1.1 Data Controller. 9apps operates as the data controller for all personal information collected through the 9apps platform. 9apps is a PAGCOR-licensed online casino and sports betting operator serving Filipino players across the Philippines.
1.2 Regulatory Framework. 9apps operates under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the directives of the National Privacy Commission (NPC). Where applicable, 9apps also complies with the Anti-Money Laundering Act (Republic Act No. 9160, as amended, "AMLA") and related AMLC regulations, which impose data collection and retention obligations on covered institutions.
1.3 Scope. This Policy applies to all personal data collected by 9apps through: (a) the 9apps website and platform at 9apps.vu; (b) communications between you and the 9apps support team; (c) payment and identity verification processes; and (d) any other interaction through which you provide personal information to 9apps.
9apps collects the following categories of personal data, depending on the nature of your interaction with the platform:
| Category | Examples | Required |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number, nationality | Yes (KYC) |
| Contact Data | Mobile number, email address, mailing address | Yes |
| Financial Data | GCash / Maya account reference, bank account details, transaction history, deposit and withdrawal records | Yes |
| Account Data | Username, account ID, password hash, account settings, preferences | Yes |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Yes (PAGCOR) |
| Technical Data | IP address, device type, browser type, operating system, session logs, timestamps | Automatic |
| Communication Data | Records of support chat conversations, emails, and Viber/Messenger interactions with 9apps | When applicable |
| KYC Documents | Copies of government-issued ID (e.g., PhilSys ID, passport, driver's license, UMID), selfie verification | Yes (verification) |
2.1 Sensitive Personal Information. Where 9apps collects information that constitutes sensitive personal information under the DPA (such as government ID numbers or financial data), it does so only to the extent required to fulfil its PAGCOR licensing obligations, comply with AMLA requirements, and verify your identity in accordance with applicable KYC standards.
2.2 What 9apps Does Not Collect. 9apps does not collect full credit or debit card numbers. Payment transactions processed through GCash, Maya, or bank integrations are handled by those providers' own secure systems. 9apps receives only transaction reference numbers and confirmation statuses — not full financial account credentials.
9apps collects personal data through the following means:
9apps processes your personal data for the following purposes, each with its corresponding legal basis under the Philippine Data Privacy Act:
5.1 Principle. 9apps does not sell, rent, or trade your personal information to third-party advertisers or marketers.
5.2 Service Providers. 9apps shares personal data with carefully selected third-party service providers who assist in operating the platform, including: payment processors (GCash, Maya, BPI, BDO, and others); KYC and identity verification providers; game software developers (JILI, PG Soft, Pragmatic Play, Evolution, etc.); anti-fraud and security systems; customer support platforms; and data hosting and cloud infrastructure providers. These providers are contractually bound to process personal data only for the specified purpose and to maintain security standards consistent with this Policy.
5.3 Regulatory and Legal Disclosure. 9apps will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent government authorities where required by law, court order, or regulatory directive. This is not within 9apps' discretion to refuse where legally mandated.
5.4 Corporate Transactions. In the event of a merger, acquisition, or transfer of 9apps' business or assets, personal data held by 9apps may be transferred to the acquiring entity, subject to confidentiality obligations and notification to affected users.
5.5 Cross-Border Transfers. Some of 9apps' service providers and game software systems are operated from servers located outside the Philippines. Where personal data is transferred internationally, 9apps takes steps to ensure the receiving party provides a level of data protection consistent with the Philippine DPA, including through contractual data protection clauses.
6.1 General Principle. 9apps retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law or regulation.
6.2 Account Data. Account data is retained for the duration of the active account relationship and for a period of at least five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
6.3 Financial Transaction Records. Records of financial transactions are retained for a minimum of five (5) years as required under AMLA and PAGCOR regulations.
6.4 KYC Documents. Identity verification documents are retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later.
6.5 Gaming Activity Records. Bet history, game activity logs, and associated records are retained for a minimum of five (5) years as required under PAGCOR licensing conditions.
6.6 Support Communications. Customer support records are retained for two (2) years following the resolution of the relevant inquiry or dispute.
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with 9apps' data disposal procedures.
7.1 Technical Measures. 9apps implements industry-standard technical security measures to protect your personal data, including SSL/TLS encryption for all data in transit, encryption of sensitive stored data, access controls limiting internal data access to authorized personnel only, intrusion detection systems, and regular security audits.
7.2 Organizational Measures. 9apps staff with access to personal data are subject to confidentiality obligations and receive regular data privacy training. Access to personal data is granted on a need-to-know basis.
7.3 Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9apps will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected users as required by the DPA and NPC regulations.
7.4 Your Responsibilities. You are responsible for maintaining the security of your 9apps login credentials. 9apps recommends enabling two-factor authentication (2FA) on your account and using a unique, strong password. 9apps will never ask for your password via email, chat, or phone.
8.1 Types of Cookies Used. 9apps uses the following types of cookies and similar technologies:
8.2 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to your 9apps account.
8.3 No Third-Party Ad Tracking. 9apps does not allow third-party advertising networks to place tracking cookies on the platform to build advertising profiles about you.
Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by 9apps:
To exercise any of these rights, contact the 9apps Data Privacy Officer at the details provided in Section 12 of this Policy. 9apps will respond to verified requests within thirty (30) days.
10.1 21+ Requirement. 9apps is strictly an adult platform. In compliance with PAGCOR regulations, only persons who are at least 21 years of age may register and use 9apps. 9apps does not knowingly collect personal data from individuals under 21 years of age.
10.2 Age Verification. 9apps uses age verification measures at registration and may request documentary proof of age at any time. If 9apps discovers that personal data has been collected from a person under 21 years of age, it will promptly close the account and delete or anonymize the associated personal data, subject to any overriding legal retention requirements.
10.3 Parental Notice. If you are a parent or guardian and believe your child under 21 has registered on 9apps, please contact 9apps support immediately. 9apps will investigate and take appropriate action, including account closure and data deletion.
11.1 Right to Amend. 9apps reserves the right to update or revise this Privacy Policy at any time to reflect changes in its data practices, applicable law, or PAGCOR regulatory requirements. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
11.2 Notification of Material Changes. Where changes to this Policy are material — particularly where they affect the legal basis for processing, the categories of data shared, or your rights — 9apps will notify registered users via email or a prominent notice on the platform at least fourteen (14) days before the changes take effect.
11.3 Continued Use as Acceptance. Your continued use of 9apps following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the 9apps Data Privacy Officer (DPO) through the following channels:
Requests for access, correction, erasure, or objection should be submitted with sufficient information to verify your identity (e.g., your registered mobile number, account ID). 9apps will respond within thirty (30) days of receipt of a verified request.
If you are unsatisfied with 9apps' response to a privacy concern, you may file a complaint with the National Privacy Commission (NPC) of the Philippines through their official government channels.
PAGCOR-licensed, SSL-encrypted, and compliant with the Philippine Data Privacy Act. 9apps takes your privacy as seriously as it takes its 1–2 hour GCash withdrawal standard.